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5.1.06

inhabit

luna bedding

lovely linens from inhabit bedding. this particular pattern is awfully similar to dwell's "ring" pattern, but i prefer these muted colors to dwell's bold kiwi green and dark chocolate brown. bedding and pillows available online right here (pillows $60 a piece, bedding $170-210).

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6 Comments:

Anonymous Anonymous said...

I agree, strikingly similar to Dwell. Seems like everyone is taking their cues from Dwell these days.

Liz

11:07 AM  
Anonymous Anonymous said...

~It doesn't bother me that much, but I do think it looks like that Ring pattern- that Ring pattern is pretty old, isn't it?

~~Carla~~

11:08 AM  
Anonymous Anonymous said...

I saw that Dwell has discontinued Ring in all colors.

The pillows look nothing at all like Dwell items.

Cari

11:44 AM  
Blogger design*sponge said...

http://www.dwellshop.com/productinfo.aspx?categoryid=1&productid=402&pagenumber=2

seems to still be for sale on dwell's website. not sure about the discontinued comment...

if you read the post you'll see i was referencing the bedding, not the pillows.

d*s

1:29 PM  
Anonymous Yvette said...

Inhabit's customer service sucks. I would never purchase any more of their products. I pre-ordered the Soak in Winter Sky duvet cover on Oct. 24, waited 6 weeks for it to be delivered and when it came it just looked like two heavy sheets sewn together. I didn't like the look or feel of it. Even with their 15% restocking fee, I figured I would return it and get a different duvet cover from them, however the return process was a nightmare. I called their toll free number and left messages as they instructed several times. I never heard back. It seemed that they were closed for most of the holiday season. I emailed them twice as specified on their website without a response. Finally I called and got spoke with Jennifer Tuttle, the co-owner, in January who advised that I send an email to get a return authorization number. Before telling me that, however, she argued with me over my dissatisfaction with the product. She was very defensive but what could I say? I didn't like it! Is this not part of retail -- customer returns?? Anyhow, she was very nasty and finally sent me an email with the RMA number and the address. Nothing else. I sent it back 20 days later and heard nothing from them. I called them every few weeks for the next two months. I spoke with the other co-owner who told me he'd look into it and get back to me. He never did. I talked to Jennifer again in May and she told me that I took too long to return the item, that I only had 10 days to return it (this was nowhere on their site at the time, nor did she mention it in the email she sent with the return authorization code, nor in phone conversations). As far as she's concerned I took too long to return it and I don't get my money back or a credit. Nor do I get the product back. All I get is screwed out of $170 bucks. Buyer beware.

Yvette
Domus Design+Build

11:33 AM  
Anonymous Jennifer Tuttle said...

In rebuttal to this drastic exaggeration of the truth, we feel compelled to
defend Inhabit by sharing our side of the events. Yvette would fall into the classification of 5% of people take up 90% of your time because they cannot follow simple rules.

Unfortunately the real issue here is this customer is unhappy because we
will not drastically break the rules for her. We would not provide a refund
on what appeared to be used bedding that the customer waited 45 ADDITIONAL
DAYS AFTER RECEIVING A RETURN AUTHORIZATION TO RETURN THE PRODUCT. Our
Return Authorizations are valid for 10 days and the bedding must be in the
same condition it was received in to receive a refund, this is clearly
stated on the Inhabit site under our return policy at
http://www.inhabitliving.com/should_know.aspx. Our return policy has always
been posted on our home page. We have a clear return policy posted on our
site to avoid these exact type of situations. If the customers main concern
is the Return Policy then they should read it carefully before making a
purchase.

If this would have been any other product other than bedding or had been
shipped back unused and in new condition we would have bent the rules for
her. But used bedding cannot be resold. I don't think any future customers
would be happy with the practice of inhabit passing off used bedding as new.

Whenever possible we will make every attempt to make unhappy customers happy but as with everything there are some people you just can't make happy.

Retailers Beware.

Jennifer Tuttle
Inhabit

10:17 AM  

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